Please feel free to contact our customer care team for anything you can't find here - we would be more than happy to help!

TikTok

Back to https://us.hairburst.com/

Hairburst USA

The most frequently asked & popular questions asked by our customers can be located here. 

Hairburst Help Centre USA

Tracking my order

Shipping

Orders

Returns & Policies

Payments

Cosmetics

Hairburst

Vitamins

Policies

If your order exceeds the estimated delivery timeframe, please contact our customer care team promptly. It’s important to notify us once the delivery window has passed so we can follow up with the carriers regarding your parcel. If we are not informe

<p id="isPasted">If your order exceeds the estimated delivery timeframe, please contact our customer care team promptly. It&#x2019;s important to notify us once the delivery window has passed so we can follow up with the carriers regarding your parcel. If we are not informed and more than 30 days have passed since your order date, we will be unable to investigate the issue or offer a refund.</p><p>Please be aware that delivery times may be longer during Bank Holidays, Easter, Christmas, and promotional periods. For the most up-to-date shipping details, please refer to our shipping information page.</p>