Please feel free to contact our customer care team for anything you can't find here - we would be more than happy to help!

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Hairburst USA

The most frequently asked & popular questions asked by our customers can be located here. 

Hairburst Help Centre USA

Once your order has been placed and processed, you will receive a confirmation email with your order details. 
*Please note that tracking information will not appear on your order confirmation straight after placing your order. 
You are expected to receive an additional email from us within 24 hours after placing your order which does include your tracking information/link.  
You can track your order here once this is with the delivery company. 

If your order exceeds the estimated delivery timeframe, please contact our customer care team promptly. It’s important to notify us once the delivery window has passed so we can follow up with the carriers regarding your parcel. If we are not informe

<p id="isPasted">If your order exceeds the estimated delivery timeframe, please contact our customer care team promptly. It&#x2019;s important to notify us once the delivery window has passed so we can follow up with the carriers regarding your parcel. If we are not informed and more than 30 days have passed since your order date, we will be unable to investigate the issue or offer a refund.</p><p>Please be aware that delivery times may be longer during Bank Holidays, Easter, Christmas, and promotional periods. For the most up-to-date shipping details, please refer to our shipping information page.</p>

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