RefundsUpdated 6 months ago

Once your return is received and inspected, we will send you a email to notify you that we have received these item(s). We will also inform you of the approval or rejection of your refund depending on how these are returned. 

If you are approved, then we will refund you back on the payment method you used when originally placing the order with us which can take between 7-10 working days of the refund being confirmed by the team. Please note we are not responsible for the returning of your items and if these get lost in transit, we cannot refund you for the items, this is why we recommend putting any returns on trackable service. 

Please note if there is a problem with your order you must provide an image of the packaging your parcel came in, the label found on the box and the products you received. Without this information our warehouse team/ couriers are unable to look into this for you and offer you a refund or replacement.

Kindly be advised that upon the return of your order to our warehouse, our team will promptly assess the situation and determine an appropriate solution, whether it be a refund or a replacement. This process will be completed within 14 days of receiving the returned items, aligning with the guidelines outlined in the Consumer Act 2015.