How long do our support team take to respond to your message?Updated 6 months ago

Our customer care team aims to respond to your inquiries within 24 hours. However, during busier periods, such as sales, this may extend to 48 hours due to the high volume of messages we receive. We kindly ask that you avoid sending multiple messages, as our team works in chronological order, responding to the oldest messages first. Sending additional messages may push your inquiry further down the queue. If you have contacted us both via email and socials, please make our team aware of this as well as your email address and social handle so they are able to clear both messages at the same time. 

To help us assist you as quickly as possible, please include as many details as you can when contacting our team. This may include your order number, the email address linked to your account, your query, and any relevant images or videos that may help us find a solution.